Support

Help and Tutorials

Get help with Mozilla products. There are many ways to get support for Mozilla projects, including community run message boards, newsgroups and chat rooms.

Online Knowledge Bases and Documentation

Firefox Help

* Knowledge Base Beta
* MozillaZine Support Forums
* More Help

Thunderbird Help

* Frequently Asked Questions
* Intro to Thunderbird
* Knowledge Base

Message Boards

MozillaZine is a community-run message board that provides user support. You can search for answers to questions other users have already asked, or post a new question of your own.

* Firefox Help at MozillaZine
* Thunderbird Help at MozillaZine

Newsgroups

Use a newsgroup reader like Thunderbird or Outlook Express to subscribe to these newsgroups which cover support-related issues.

* Firefox Support:
o Via newsgroup reader: mozilla.support.firefox
o Via Web browser: mozilla.support.firefox
* Thunderbird Support:
o Via newsgroup reader: mozilla.support.thunderbird
o Via Web browser: mozilla.support.thunderbird

Guidebooks

If you're looking for a complete walkthrough of the Firefox and Thunderbird experiences, the Mozilla Store has a selection of helpful guidebooks. Your local bookstore will also have a wide selection of books and information on Mozilla products.

Online Chat

You can chat with other users live using the Internet Relay Chat (IRC) service. Install an IRC Client (such as ChatZilla), connect to irc.mozilla.org, then join the #firefox or #thunderbird channels. Just say “hi” and then ask away!

Third Party Support

Many Internet Service Providers (ISPs) and computer retailers provide support for Firefox and Thunderbird.

Paid support is also available from the following independent providers (who are not affiliated with Mozilla)

* InfoSpan - Telephone support at 1-888-586-4539 is available for Firefox 0.9 and above, Thunderbird 0.8 and above, and final Mozilla release versions 1.5, 1.6, and above. $39.95 per incident.